After completion of course students will be able to:
1. Demonstrate the art of getting things done in the modern business world.
2. Apply written and oral communication skills
3. Analyze the appropriate use of communication principles in various business
situation
4. Develop efficiency in the way how employers are performing the working
tasks.
5. Adapt managerial skills with the purpose of effective and efficient fulfillment of
the tasks
Syllabus:
Unit 1:
Business Communication - Meaning, Importance & objectives, process of business
communication, Techniques of Effective Communication
Written Communication -Business Letters- Types, Purchase letter, Sales letter,
Inquiries, Circulars, Quotations , Orders , Acknowledgments Executions , Complaints ,
Claims &adjustments Collection letter ,Banking correspondence , Agency
correspondence Meetings-Notice-Agenda, Resolutions in minutes, and Minutes
writing.
Unit 2:
Oral Communication- Listening & Speaking, Meeting speeches, & techniques of
electing response, probing questions, Recording and closing, Observations,
group communication
Meaning and importance of group discussions, Interviews and interview methods,
Nonverbal Expressions-Body Languages, Gestures, Postures, Facial Expressions,
Dress codes.
Unit 3:
Managerial Skills & Personal Skills for Managers
a) Essential management skills, Different methods of Improving management skills
An approach to skill development - leadership & management.
b) Personal Skills (Skill Learning) Developing Self-Awareness, Managing
Personal Stress, Solving Problems Analytically and Creatively
c) Presentation Skill
Unit 4:
Interpersonal Skills for Managers
a) Methods of Building Relationships by Communicating Supportively-
Skill Assessment; Skill learning; Skill Analysis; Skill practice and skill application.
b) Gaining Power and Influence: Meaning; difference between power and influence
c) Motivational tools d) Conflict Management- Meaning; style; process
Group Skills for Managers - a) Empowering and Delegating, b) Building Effective
Teams and Teamwork c) Leading Positive Change
